Universal Technical Institute (UTI) of Norwood, MA has added a new program to their automotive trade repertoire: service advisor training. In this program, students will learn effective and professional communication skills when dealing with customers.

The main principle is the three C’s: concern, cause and correction, says Chris O’Meara, instructor. The goal is to perpetuate a positive experience for the customer, which starts with the employee at the frontlines of the service department, dealing directly with the customer: the service advisor.

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